Responsible Gaming at c baji

1. 18+ Age Restriction & Underage Protection

c baji operates exclusively for adults. All players must be at least 18 years of age to register an account, make a deposit, or place any wager on the platform. This policy is non-negotiable and applies to every player across Bangladesh, regardless of where they are accessing the site.

1.1 Age Verification at Registration

During the account registration process, you are required to declare that you are 18 years of age or older. Following registration, c baji conducts Know Your Customer (KYC) verification which requires you to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — confirming your date of birth. Accounts where age verification cannot be completed will have deposit and withdrawal functionality restricted until the check is passed.

1.2 Parental Controls

If you share a device with minors, we strongly encourage you to use device-level parental control software to prevent underage individuals from accessing gambling websites. Never share your c baji login credentials with anyone, and always log out of your account when you are not using it. If you suspect a minor has accessed your account or created their own account on c baji, contact our support team immediately at [email protected].

1.3 Underage Account Closure

If c baji discovers or has reasonable grounds to suspect that an account is held by a person under the age of 18, that account will be suspended immediately pending investigation. Any funds deposited into an underage account will be frozen and returned via the original payment method after investigation, net of any winnings, which are not payable to underage players.

2. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. The first step toward getting help is recognising the warning signs. c baji encourages all players to periodically review the following indicators honestly. If several of these apply to you, we strongly encourage you to use the tools on this page or reach out to our support team.

Recognising a problem is a sign of strength, not weakness. c baji's support team is trained to assist players who are concerned about their gambling habits — reach out to us via live chat at any time of day or night. All conversations are treated with complete confidentiality.

3. Deposit Limits & Spending Controls

One of the most effective ways to manage your gambling activity is to set a firm financial boundary before you start playing. c baji provides flexible deposit limit controls that allow you to cap how much money you load into your account over a given period.

3.1 How to Set a Deposit Limit

Log in to your c baji account and navigate to the Responsible Gaming section within your account settings. From there, select "Deposit Limits" and choose whether you want to apply a daily, weekly, or monthly cap. Enter the maximum amount — denominated in Bangladeshi Taka (BDT) — that you are comfortable depositing within that period. Your limit is applied immediately.

3.2 Reducing or Increasing Your Limit

You may reduce your deposit limit at any time and the reduction takes effect immediately. If you wish to increase a previously set limit, c baji applies a mandatory 7-day waiting period before the higher limit becomes active. This cooling-off window is intentional — it gives you time to reconsider whether raising your limit is genuinely the right decision, rather than an impulse made during an active session.

3.3 Loss Limits

In addition to controlling how much you deposit, you can set a net loss limit — the maximum amount you are willing to lose in a day, week, or month. Once your net losses reach this threshold, your account is automatically restricted from further betting for the remainder of the period. Loss limits reset at midnight Bangladesh Standard Time (BST, UTC+6) at the end of the chosen period.

3.4 Wager Limits

For players who prefer to control spending at the individual bet level rather than at the deposit level, c baji also supports per-wager stake limits. Setting a maximum stake per bet prevents the temptation to place very large single bets in an attempt to recover losses quickly.

4. Time-Out & Session Controls

Time can pass quickly during a gaming session, and it is easy to lose track of how long you have been playing. c baji provides several time-based tools to help you maintain awareness and stay in control of your playing habits.

4.1 Session Duration Limits

Set a maximum session length for any single sitting. When your chosen time limit is reached, c baji will prompt you with a summary of your session — how long you played, how much you deposited, and your net result. You can choose to continue playing (resetting the timer) or to log out. If you do not respond to the prompt within 60 seconds, you will be automatically logged out.

4.2 Reality Check Notifications

Enable reality check alerts to receive periodic on-screen notifications during your session. These brief pauses display your cumulative playing time, total amount wagered, and net win or loss for the session. Reality checks are available at 15-minute, 30-minute, or 60-minute intervals. The goal is simple: to give you a moment of calm reflection in the middle of a session rather than only at the end.

4.3 Cooling-Off Period

A cooling-off period is a short, temporary account suspension of between 24 hours and 7 days. Unlike full self-exclusion, a cooling-off period ends automatically when the chosen duration expires, after which your account resumes normal operation. Use a cooling-off period when you feel you need a short break but do not wish to commit to a longer exclusion. Cooling-off requests take effect within minutes of submission and cannot be reversed once activated.

4.4 Take-a-Break Feature

The Take-a-Break feature allows you to pause all gambling activity for a fixed period of 1, 2, or 4 weeks without formally closing your account. During a break period your account login is suspended, bonus offers are paused, and no marketing communications are sent to you. At the end of the break period you will receive a single email notification confirming that your account has been reactivated — no further action is required on your part unless you choose to extend the break.

5. Self-Exclusion Tools

Self-exclusion is the most comprehensive account restriction tool available at c baji. When you self-exclude, access to your account is fully blocked for the duration you choose. Self-exclusion is the appropriate tool when shorter cooling-off periods have not been sufficient, or when you feel that you need a firm, enforced boundary to protect yourself from further gambling harm.

5.1 Available Self-Exclusion Periods

• 1 Month: A short but firm break, suitable if you have noticed early warning signs and want to reassess your habits.
• 3 Months: A meaningful pause that gives you time to seek support, rebuild routines, and evaluate whether you want to return to gambling.
• 6 Months: Recommended for players who have experienced significant financial or personal impact from gambling.
• 1 Year: A substantial exclusion period for players who need extended distance from gambling activity.
• Permanent: A permanent, irrevocable exclusion. Your account is closed and your details are flagged to prevent re-registration. This option cannot be reversed.

5.2 What Happens During Self-Exclusion

During a self-exclusion period, your c baji account is fully suspended. You will be unable to log in, make deposits, place bets, or access your transaction history through the platform. Any balance remaining in your account at the time of self-exclusion will be held securely and returned to you via your registered payment method (bKash, Nagad, or bank transfer) within 5 business days of your exclusion request. All marketing communications are stopped immediately.

5.3 How to Request Self-Exclusion

To activate self-exclusion, contact our support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". State your account username, registered mobile number, and your chosen exclusion period. Our team will process your request within 24 hours — in most cases within minutes. You will receive a confirmation message once your exclusion is active.

5.4 Reinstatement After Self-Exclusion

For temporary self-exclusion periods (1 month to 1 year), reinstatement is not automatic. At the end of your chosen period, you must actively contact c baji support to request account reactivation. A 24-hour reflection period is applied before reactivation is confirmed, during which you may change your mind. Permanent self-exclusion cannot be reversed under any circumstances.

6. Getting Help & Player Support

If you are concerned about your own gambling — or the gambling of someone you care about — c baji's support team is available 24 hours a day, 7 days a week. Our team is trained in responsible gambling support and will respond to your concerns with sensitivity and without judgement.

6.1 Contacting c baji Support

Reach our responsible gaming support team through any of the following channels:

• Live Chat: Available directly on the c baji platform, 24/7, with an average first-response time of 2–5 minutes. This is the fastest route for urgent requests such as immediate self-exclusion.
• Email: Send your responsible gaming request to [email protected] with the subject line "Responsible Gaming" for prioritised handling. Email responses are delivered within 2 business hours.

6.2 Supporting a Loved One

If you are worried about the gambling habits of a family member or close friend, you can contact c baji support on their behalf. While we are not able to share another player's account details due to privacy obligations, we can provide guidance on the steps available to you, including how to flag a concern about a specific account for our responsible gaming team to review. Gambling-related harm can affect entire families — you do not have to manage it alone.

6.3 Professional Counselling & Support

c baji encourages any player who is experiencing difficulties to seek professional support in addition to using our built-in tools. Speaking with a counsellor or a trusted healthcare professional can make a significant difference. In Bangladesh, if you feel gambling has become a serious problem affecting your mental health, finances, or relationships, we encourage you to speak with your doctor or a qualified mental health professional who can direct you to appropriate local support services.

7. Safer Gambling Tips

The following practical guidelines reflect how responsible, recreational gamblers approach the activity. If you can honestly say that all of these apply to you, you are playing safely. If any of them do not apply, consider which tool on this page might help you get back on track.

7.1 Before You Play

• Set a budget in advance — decide the maximum amount you are comfortable losing before you open the platform, and treat it as the cost of entertainment, not as an investment.
• Set a time limit — decide how long you will play before you start and use c baji's session time tools to enforce it automatically.
• Never play when distressed — avoid gambling when you are feeling stressed, anxious, depressed, or under the influence of alcohol. Emotional states impair decision-making and increase the risk of problem behaviour.
• Never chase a guaranteed win — all casino games and sports outcomes have an element of chance. There is no system or strategy that guarantees a positive result.

7.2 While You Play

• Take regular breaks — step away from the screen every 30 to 60 minutes. Use c baji's reality check feature to prompt these breaks automatically.
• Keep track of your spending — check your account balance and transaction history regularly so you are always aware of your true position.
• Do not borrow money to gamble — only ever play with funds you can genuinely afford to lose. Gambling with borrowed money dramatically increases the risk of financial harm.
• Balance gambling with other activities — gambling should be one of many leisure activities in your life, not the primary or sole source of entertainment.

7.3 After You Play

• Review your session honestly — did you stick to your time and money limits? If not, consider why and whether a stricter tool (such as a deposit limit or session limit) would help next time.
• Withdraw winnings promptly — if you have had a good session, consider withdrawing your winnings rather than reinvesting them immediately. This makes your gains tangible and reduces the temptation to keep playing.
• Talk about it — if a session went worse than expected, talk to someone you trust. Keeping gambling losses secret is one of the earliest warning signs of a developing problem.

8. Our Responsible Gaming Commitment

c baji's responsible gaming programme is not a box-ticking exercise — it is a genuine, ongoing commitment to the wellbeing of every player on our platform. We believe that a sustainable online gaming business is one where players enjoy their experience, play within their means, and return because they want to — not because they feel compelled to.

8.1 Staff Training

All c baji customer support staff receive regular training in responsible gambling awareness, enabling them to identify signs of potential gambling harm in player behaviour and communications. When a staff member identifies a player who may be at risk, they are empowered to proactively reach out to that player and offer assistance — including facilitating an immediate account restriction if requested.

8.2 Proactive Monitoring

c baji's platform monitors player activity patterns for indicators of at-risk behaviour, including unusually rapid increases in deposit frequency or stake size, late-night concentrated play sessions, and multiple failed attempts to re-deposit following a session loss. Where these patterns are detected, our responsible gaming team reviews the account and may reach out to the player directly.

8.3 Advertising Standards

c baji's marketing communications are designed to promote responsible, recreational gambling. We do not make misleading claims about the likelihood of winning, we do not target marketing toward individuals who have previously self-excluded or requested a cooling-off period, and we do not use imagery or messaging that appeals specifically to children or young people.

8.4 Policy Review

This Responsible Gaming policy is reviewed annually — and following any material change in applicable regulations — to ensure it remains current, accurate, and effective. The most recent version is always available at https://c-baji.im/responsible-gaming. Players are encouraged to re-read this page periodically. If you have suggestions for how our responsible gaming programme could be improved, please share them with our support team.